Redial
Connect with the last person
you called -- even if the line is busy
Tired of redialing phone numbers? Regardless of the status
of your previous call -- answered, unanswered, or busy --
Televoice Redial will connect you to the number you just dialed.
If the line is busy, Televoice Redial will attempt to contact
the number for up to 30 minutes. When the line is available,
you will receive a notification call and will be connected
to the other person.
Here’s
how it works:
- Pick up the phone handset and dial *66.
- A voice prompt will then announce the last
number you dialed and ask for confirmation to
make the call.
- Press 1 to start the Redial request and hang
up.
- As soon as the call is answered, Redial will
call you back. You will hear a distinctive short-short-long
ring.
- Pick up the phone handset and begin speaking.
Download
a complete list of Televoice service codes (PDF)
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To deactivate Redial:
- Pick up the phone handset, listen for the
dial tone, and dial *86.
- You will hear a voice prompt confirming that
the command has been recognized.
- Hang up the
phone handset.
- All Redial requests are now deactivated.
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Usage Notes:
- If you are trying to reach a busy or unanswered number,
Redial will attempt to connect your call every two minutes
for a period of 30 minutes.
- Redial cannot be activated for calls made to numbers
outside of your regional calling area; calls to 411, 611,
911, 900, or toll-free numbers; or operator-assisted numbers.
 Frequently
Asked Questions:
Can
I use Televoice Redial on long distance or out-of-plan calls?
Yes. You will be billed for the long distance or out-of-plan
call based on the rates of your current Televoice calling
plan. Please note that you will be billed for any call attempt
where the called party answers, even if you do not answer
the notification call.
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Can
I use Televoice Redial with more than one busy number at a
time?
Yes. You will receive a redial ring as each line you've tried
becomes open. If you are on another call when the next busy
line becomes free, you will not hear the notification ring.
You should be able to switch to the new call using the Call
Waiting feature.
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What
if I'm away from my phone during a redial ring?
Televoice Redial will continue to try to reach you and the
number you're trying to call for 30 minutes. If you are away
from your phone and unable to answer the notification ring,
the call is still considered completed and the Redial request
will be cancelled.
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