Call Blocking
Gain control
over your received calls
Televoice Call Blocking allows you to gain better control over the numbers
you receive calls from…and the numbers you do not. You can create
a list of up 10 numbers for Selective Call Rejection or Selective Call
Acceptance on the Call Blocking settings
page of our online account center. This feature will help reduce the amount
of unwanted or unsolicited calls you receive.
Selective Call Rejection and Selective Call Acceptance are
mutually exclusive features. You may only enable one of these
features at a time.
Selective Call Rejection
Block calls from certain phone
numbers
Selective Call Rejection allows you to block unwanted calls
from certain phone numbers. You can create a list of up to
10 phone numbers that you would like to block from calling
your Televoice number.
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Here’s how
it works:
To create a list of blocked phone numbers
- Login to your account
and go to the Call Blocking settings page in the Manage
Service Features section.
- Choose the activate option for Selective Call Rejection.
- Follow the directions on the page to create your blocked
phone number list.
To activate Selective
Call Rejection from your phone
- Pick up the phone handset and dial *60.
- Hang up the phone handset.
Download
a complete list of Televoice service codes (PDF)
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To
deactivate Selective
Call Rejection:
- Pick up the phone handset and dial *80.
- Hang up the phone handset.
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Usage Notes:
- By default, the rejection list is empty. No phone numbers
are blocked. You must follow the steps for adding a phone
number to the rejection list so that incoming calls from
that number are blocked.
- If your blocked list is empty and you attempt to activate
Selective Call Rejection from your phone, you will be prompted
to create a list online. The feature will not be activated.
- You can dial outgoing calls to phone numbers on your
rejected list.
- Once a number is placed on the rejection list, the number
continues to be blocked indefinitely until you remove the
phone number from the rejection list.
- Selective Call Rejection and Selective Call Acceptance
are mutually exclusive features. You may only enable one
of these features.
Selective Call Acceptance
Only accept calls from select phone numbers
Selective Call Acceptance allows you to accept calls from certain phone
numbers of your choice. Once you have activated the feature on the "Call
Blocking" settings page, you can create a list of phone numbers that
you would like to accept. If this feature is activated, all calls will
be rejected except calls from the telephone numbers on the accepted list.
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Here’s how
it works:
To create a list of accepted phone numbers
- Login
to your account and go to the Call Blocking
settings page in the Manage Service Features
section.
- Choose the activate option for Selective
Call Acceptance.
- Follow the directions on the page to create
your accepted phone number list.
To activate Selective
Call Acceptance from your phone
- Pick up the phone handset and dial *64.
- Hang up the phone handset.
Download
a complete list of Televoice service codes (PDF)
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To deactivate Selective
Call Acceptance:
- Pick up the phone handset and dial *84.
- Hang up the phone handset.
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Usage Notes:
- By default, the acceptance list is empty and you will
accept all calls. You must follow the steps for adding a
phone number to the call acceptance list.
- If your accepted list is empty and you attempt to activate
Selective Call Acceptance from your phone, you will be prompted
to create a list online. The feature will not be activated.
- Adding numbers to the call acceptance list will block
ALL other calls besides those on your call acceptance list.
Do not enable this feature unless you want to limit your
incoming calls to only those on your call acceptance list.
- Selective Call Acceptance and Selective Call Rejection
are mutually exclusive features. You may only enable one
of the above features.
Anonymous Call Rejection
Reject calls that are hiding their
identity
Televoice Anonymous Call Rejection allows
you to accept all calls except those whose
telephone numbers are hidden due to a
privacy feature that prevents their number
from displaying to the called party. These
numbers usually appear on Caller ID as
“anonymous” or “unavailable.”
Here’s
how it works:
- Pick up the phone handset and dial *77.
- Hang up the phone handset after you have
heard the confirmation message.
Download
a complete list of Televoice service codes (PDF)
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To
deactivate Anonymous
Call Rejection:
- Pick up the phone handset and dial *87.
- Hang up the
phone handset.
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Usage Notes:
- Anonymous Call Rejection is independent from the other
Call Blocking features. It can be active on its own or when
either Selective Call Rejection or Selective Call Acceptance
are active.
Manage the feature online
You can change your Call Blocking settings in the Manage Service Features
section of our online account center. Click here to login.
Frequently Asked Questions:
What
is the difference between Selective Call
Rejection and Anonymous Call Rejection?
Selective Call Rejection automatically blocks incoming calls
from selected phone numbers -- up to a maximum of 10 -- on
list that you create. Blocked callers will hear a recording
saying that you are not presently taking calls.
Anonymous Call Rejection, on the other
hand, automatically blocks calls from
people who have activated either Per-Call
or Per-Line Blocking, which prevents their
name and/or phone number from being displayed
on a Caller ID device.
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Will
my phone ring when someone on my Selective
Call Rejection list is calling me?
No. Once you enter a number on your rejected
call list, any call from that number will
not be able to get through to you. The
caller on the other end will receive a
message that you are not accepting calls.
Your phone will not ring.
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Will
Televoice report which callers on my Selective
Call Rejection list have tried to call
me?
No. Televoice does not have the ability
to report which of your rejected numbers
has tried to contact you. Once you enter
a number on your rejected call list, they
will not be able to get through to your
line. The caller on the other end will
receive a message that you are not accepting
calls.
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Can
I manage my Selective Call Rejection and Selective Call Acceptance
Lists online and via phone?
At this time, you can only manage your lists online.
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