What kind of phone number can I have with my Televoice service?
You can choose a phone number in the U.S. or Canada or a U.S. or U.K. toll-free number. See our Phone Numbers section for more information.

We are continually adding new area codes to our Televoice service. If you do not see the area code you need, we suggest that you periodically check back to see if your area code has been added. Or, you may select a toll-free phone number to get started right away.

Can I add an additional phone number to my Televoice calling plan?
Yes, you can have more than one phone number. You can add a U.S. or Canadian phone number or a U.S. or U.K. toll-free number, regardless of where you live.

To add a phone number, login to the online account center. Click "Manage Plan" on the left side of the page and then click "Add Phone Number" and follow the instructions.

How can having an additional Televoice phone number benefit my family and friends?
Having additional phone numbers can allow your family and friends to call you for less. For example, if you live in New York City and have family in Miami, you can add a phone number with a Miami area code to your plan. Now, when your family calls you, they will be charged the cost of a local call -- even though they are speaking to you in New York!

Can I choose a phone number outside of my local calling area?
Yes. Televoice allows you to choose a phone number in the U.S. or Canada or a U.S. or U.K. toll-free number -- wherever in the world you reside. For example, if you choose a U.S. phone number and live outside the U.S., a caller will have the same experience as calling any other U.S. phone number -- but your phone rings in your home!

Can I have a toll-free number?
Yes. Televoice enables you to have a U.S. or U.K toll-free phone number. If you have a U.S. toll-free number then anyone in the U.S. can call you toll-free no matter where you are located. If you have a U.K. toll-free number anyone in the U.K. can call you toll-free.

Can a person outside of the U.S. call a U.S. toll-free number for free?
No. U.S. toll-free numbers only accept calls made within the U.S.

Can a person outside of the U.K. call a U.K. toll-free number for free?
No. U.K. toll-free numbers only accept calls made from England, Scotland, Wales, and Northern Ireland.

Can I replace my primary telephone line with Televoice?
Because Televoice will not work during a power failure and does not currently offer emergency 911 services, we do not recommend that Televoice be used as a primary telephone line.

Can I transfer my telephone number to Televoice?
No. At this time local number portability is not offered.

Can I keep my Televoice phone number if I decide to cancel my Televoice service?
No. At this time local number portability is not offered.

Is 911 service available with Televoice?
Televoice does not currently offer 911 emergency service.

Will Televoice service work during a power outage?
No. During a power outage or if your Internet service provider is offline, you will not be able to make or receive calls with your Televoice service.

Is 411 service available with Televoice?
Televoice does not offer 411 information services at this time.

Calling Plans & Pricing

How much are Televoice calling plans?
There are a variety of monthly calling plans to choose from. The most popular is the $29.99 Unlimited U.S. & Canada Monthly Plan. There are also monthly plans for calling specific regions of the world, such as Europe, Asia, Israel, and India. Monthly plans include VoiceMail, call waiting, 3-way calling, call forwarding, and other features. View all of our Calling Plans.

In locations other than the U.S. and Canada, a Pay-As-You-Go plan is available. With Pay-As-You-Go, you add funds to your account and pay per-minute rates for your calls instead of paying a monthly plan fee.

How much does the Televoice telephone adapter cost?
The Televoice telephone adapter costs $120 + $60 activation fee (plus shipping and handling) and can be purchased when you sign up online.

Can I add a second calling plan to my Televoice account?
Yes. You can have a separate calling plan for each port on your telephone adapter. For example, you can have a 500 minute plan to Europe with a local U.S. phone number associated with one port, and an unlimited plan to the U.S. and Canada with a U.S. toll-free number associated with the other port. You can also add additional phone numbers to each calling plan.

If you currently have a monthly calling plan, you will receive a discount when you purchase an additional monthly calling plan.

To add a calling plan, login to the online account center. Click the Manage Plan link on the left side of the page and then click the Add Calling Plan link and follow the instructions.

Are discounts available when I add a calling plan?
Yes. You will receive a 10% discount on any additional monthly plans that you add to your account. The discount will be applied to the lower- (or lowest-) priced plan(s). For example, if you have a $24.99 monthly plan and add a $19.99 monthly plan, you will receive a 10% monthly discount of $1.99.

Note: The 10% discount is applied to the monthly price of the plan. Fees for toll-free phone numbers are not discounted. Also, Pay-As-You-Go plans do not qualify for discounts.

To add a calling plan, login to the online account center. Click "Manage Plan" on the left side of the page and then click "Add Calling Plan" and follow the instructions.

What is Pay-As-You-Go?
With a Pay-As-You-Go plan, you simply add funds to your account and make calls. Outgoing as well as inbound calls will deduct from your balance according to your rate plan. Your funds will never expire as long as you make or receive at least one call every 120 days. For your convenience, an optional auto-recharge feature ensures that you never run out of funds. Pay-As-You-Go is not available in the U.S. and Canada.

What happens when I make calls outside of my calling plan?
Overage calls (calls you make to in-plan locations once you have used up your monthly minutes) and calls to out-of-plan locations will be charged to your credit card. This charge will occur at the end of your current billing cycle or when the amount of these calls exceeds $25, whichever comes first.

Will I be charged for calls to U.S. toll-free numbers?
Toll-free calls are treated as regular calls. If you have an unlimited plan to the U.S./Canada, you will not be charged for calls to toll-free numbers. If you have a monthly calling plan, calls to U.S. toll-free numbers will be deducted from your monthly minutes (except if you have a minute plan to India, then calls to U.S. toll-free numbers will be charged at 3.9¢ a minute). If you have a Pay-As-You-Go plan, you will be charged 5¢ a minute for calls to U.S. toll-free numbers.

How much is a toll-free phone number?
U.S. or U.K. toll-free numbers are available with your Televoice service for an additional $5 per month. With each monthly cycle, the first 100 minutes of inbound calls are free. Additional inbound calls are 4.9¢ per minute. View all of our calling plans for pricing information.

What are your international rates?
International rates vary by calling plan. View all of our available calling plans to see rates.

What are the rates for incoming calls?
If you have a monthly plan, there is no charge for incoming calls. The rates shown below apply if you have a toll-free number or a Pay-As-You-Go plan. Also shown are rates for calling other Televoice subscribers.

Rates for Incoming Calls
Plan Type	Rate
Calling plan with toll-free number (Includes 100 free monthly inbound minutes)	4.9¢ a minute
Pay-As-You-Go plan with U.S. or Canada local number	2.9¢ a minute
Pay-As-You-Go plan with toll-free number	7¢ a minute
Rates for Televoice-to-Televoice Calls
Plan Type	Rate
Monthly calling plan	Free
Pay-As-You-Go plan	2.9¢ a minute

Is it free to call other Televoice customers?
If you have a monthly calling plan, Televoice-to-Televoice calls are free. If you have a Pay-As-You-Go plan, Televoice-to-Televoice calls are 2.9¢ a minute.

What forms of payment does Televoice accept?
Televoice accepts Visa, MasterCard, American Express, and Discover.

Do you charge sales tax?
In accordance with U.S. law, sales tax is charged on goods shipped to California and Illinois. Sales tax is not charged on your monthly calling plan.

If I don’t use all of my monthly minutes, do they rollover to the next month?
No. Unused minutes do not rollover to the next month.

What if it takes two weeks for my telephone adapter to arrive? Do I lose half of my monthly minutes?
No. Your monthly plan will begin when you make or receive your first call. You will receive an e-mail confirmation when your billing cycle has begun.

Do my Pay-As-You-Go funds expire?
Your Pay-As-You-Go funds will not expire as long as you make or receive at least one call every 120 days.

What is auto-recharge?
With a Pay-As-You-Go plan, you can also choose to automatically replenish your account with funds when your account balance drops below a certain amount. This is an optional feature that you can turn on and off at your convenience.

Do I need to sign a contract for Televoice service?
No. Televoice does not require an annual contract. All plans are on a month-to-month basis and can be cancelled at any time.

Installation & Service Requirements

How do I set up my Televoice service?
Simple installation instructions and a Getting Started Guide are included with your telephone adapter. Additionally, our online tutorial takes you through the easy set-up process.

What is “broadband”?
A broadband Internet connection is a cable modem, DSL, T1, T3, LAN, WAN or any other high-speed, “always on” connection. If you have a modem in your computer that needs to dial an access number to connect to the Internet, then you do not have a broadband connection.

What is a telephone adapter?
A telephone adapter is a device about the same size as an answering machine that allows you to connect your phone to your broadband Internet connection. You must have an Televoice telephone adapter to use Televoice. You will order the telephone adapter when you sign up for Televoice.

Do I need a router?
No. In addition to being a telephone adapter, the Televoice is also a router. This allows your Internet connection to be shared between your Televoice service and your computer.

I already have a telephone adapter. Can I use it with Televoice?
At this time, you must use the Televoice telephone adapter from Televoice. This telephone adapter has special firmware that is required to use the Televoice service.

Do I use my own phone?
Yes. Plug your phone (cordless or wired) into the Televoice telephone adapter, pick up the handset, and dial when you hear the dial tone.

Can I use a cordless phone?
Yes. Any standard phone will work with Televoice.

Do I need any additional accessories or equipment to start making calls?
No. To use the Televoice service you simply need a broadband Internet connection, a telephone adapter, and a telephone.

Do I need a computer to use Televoice?
No. You do not use a computer to make or receive calls with Televoice. You will, however, need a computer with Web browser software to use the online account center and to make any configuration changes to your telephone adapter. (We recommend using Microsoft Internet Explorer version 5.0 or higher.)

Will Televoice work with a broadband satellite connection?
Yes.

My broadband provider uses static IP addressing, not dynamic (DCHP) addressing. How do I configure my telephone adapter to work with my network?
Please follow the steps below if you need to assign a static IP address to your Televoice telephone adapter:

Connect your telephone adapter and telephone to your broadband network according to the instructions included with the adapter.
Pick up the telephone handset and dial ***1. You will hear an announcement which tells you the IP address currently associated with the telephone adapter. Write down the IP address and hang up the telephone handset.
Note: Dialing ***1 will work even if you do not hear a dial tone.
Open a Web browser (Internet Explorer, for example) on a computer that is connected to the same network as the telephone adapter.
In the Web browser, type the IP address in the Address box and press the Enter key. A dialog box requesting a User ID and Password will be displayed.
Enter admin for the User ID and n2p for the Password and then press the Enter key. The Televoice MTA 3328-2 Web Management Tool home page will be displayed.
Click the Network Configuration link on the left side of the page. The Network Configuration page will be displayed.
On the Network Configuration page, make the following changes:
• Disable DHCP by clicking the Enable DHCP checkbox to remove the "x."
• In the IP Address field, enter the IP address.
• In the Subnet Mask field, enter the subnet mask value.
• In the Default Gateway field, enter the default gateway address.
• In the Primary DNS Server field, enter the primary DNS server address.
• In the Secondary DNS Server field, enter the secondary DNS server address, if applicable.

Click the Save & Reboot button. Your changes will be saved, and the telephone adapter will restart.

Note: If you do not know your Subnet Mask, Default Gateway, Primary DNS Server, and Secondary DNS Server, please contact your broadband service provider.
During the reboot process, the telephone adapter's "RUN" LED will blink rapidly. It may take up to 10 minutes to complete the process.
Setup is complete when the "RUN" LED stops blinking and remains a steady green. You should now hear a dial tone when you pick up the telephone receiver.

Using Televoice

Do I need to dial the area code when I make local calls?
No. Televoice offers the convenience of 7-digit dialing. If you are calling a U.S. phone number with the same area code as your Televoice phone number, you only need to dial the 7-digit number.

For example, if you live in the 973 area code, to call another 973 number you only need to dial xxx-xxxx, instead of 973-xxx-xxxx.

Can I take Televoice with me when I travel?
Yes. Your Televoice service can travel with you. When someone calls your phone number, your phone simply rings wherever you have your telephone and adapter plugged into a broadband Internet connection -- whether you are home or traveling somewhere else in the world.

What features come with Televoice?
Each monthly calling plan includes great features such as VoiceMail, call waiting, caller ID, call forwarding, and more -- all at no extra charge. With a Pay-As-You-Go, VoiceMail is available for a low monthly fee. See our Features section for more information.

How do I use my Televoice features?
The Features section contains instructions for using and managing your Televoice features.

How do I use the online account center?
Login to the Televoice account center with your phone number and the 4-digit PIN you created when you signed up for the service. The online account center contains a summary of your account, recent calls, and recent transactions. You can also listen to your VoiceMail messages, manage your feature settings, and update your account information.

How do I set up my VoiceMail?
See our VoiceMail page to learn how to set up and use VoiceMail.

How can I retrieve my VoiceMail messages?
You can retrieve your VoiceMail messages from your Televoice-connected phone, from the online account center, or from any telephone in the world. Our VoiceMail page has complete instructions.

Customer Support

What is the phone number for customer support?
You can reach our customer support team at these phone numbers:

• From your Televoice-connected phone:

• If you are unable to use our toll-free number: (876) 926-7975/6371

What is the e-mail address for customer support?
To reach us by e-mail, please use our customer support form. Our customer support team is available every day of the year and will reply to your inquiry within 24 hours.

What is your return policy?
If your Televoice telephone adapter is defective, it may be returned within 45 days from the date of purchase (30 days on purchases made in the U.S.), and we will exchange it for a new adapter.

Before you return your adapter, please make sure you have followed the set up instructions correctly.

If you are still experiencing problems, contact our Customer Support team for further instructions.

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